FAQ

Why are your instruments made out of aluminum?

Aluminum rings out in a unique way. It has a kind of natural chorus to it. For as many highs aluminum adds, it adds as many lows and mids. We do offer wood and acrylic as body material choices because we developed a way to isolate the instrument bodies from the necks, which gives all the aluminum sound without an all aluminum design.

Why do your instruments have aluminum fretboards?

Sound. You get a much better response from an all aluminum neck and fretboard.

Are the frets removable?

Yes. If you need a fret job, please make arrangements to ship it back to EGC and we will be able to do this for you.  If you do not care to send it back to us, please use a guitar shop that has experience working with metal fretboards.

Can I get a wooden fretboard?

No.

How does aluminum react to temperature changes?

Aluminum expands and contracts more than wood when exposed to different temperatures.  These changes are easily resolved by letting the instrument acclimate to the ambient room temperature. Thirty minutes or so usually accomplishes this acclimation.

Is there a greater risk of getting shocked when playing an aluminum-necked instrument?

No. There is no great risk of getting shocked because, just like on a wooden-necked guitar, all electronics are grounded to the strings and all other metal parts.  The risk of shock is the same for aluminum and wooden instruments.

What is anodizing?

Anodizing is an electroplating of aluminum oxide on the surface of the metal, which is then dyed. Anodizing is very durable and comes in a variety of colors. It is impossible to produce a shiny finish with anodizing because the process eats the surface during the process, so the finish can look a bit dull compared to our polished finishes.

What is chroming?

Chroming is a plating that goes over the aluminum.  Generally, aluminum has to be coated with copper, nickel and then chrome.  Aluminum does not like to be plated, so eventually electrolysis will take place and the chrome will peel.  Also, if you bump it had enough, the plating will bubble and peel.  When the plating peels, the flakes act like little razors – not a fun time.  It looks amazing while it lasts, but we’ve found our polished finish is much more durable over time.

What is powder coating?

Powder coating is a process of coating a piece of metal with plastic via an electromagnetic charge.  The plastic is then baked onto the metal. Powder coating is very durable and comes in a wide variety of colors.

Do you use nitrocellulose lacquer on your painted bodies?

No. We do not use nitrocellulose lacquer because of the volatile organic compounds (VOCs).  We use auto polyurethane, which offers high UV resistance and expands and contracts better than nitrocellulose lacquer.

How do I clean my instrument?

Polished finish – Clean the polished parts of your instrument with Mothers Billet Polish and a lint free terry cloth. The aluminum we use is corrosive resistance, but it will tarnish is left dirty (i.e. sweaty).

Anodized finish – Clean the anodized parts of your instrument with Windex or denatured alcohol and a lint free terry cloth.

Powder Coated finish - Clean the powder coated parts of your instrument with denatured alcohol and a lint free terry cloth.

Acrylic – Clean the acrylic parts of your instrument with any plastic polish or water.  DO NOT use denatured alcohol or acetone as these will eat through the acrylic.

Chrome finish – Clean the chrome parts of your instrument with Windex or denatured alcohol and a lint free terry cloth.

Painted finish – Clean the painted parts of your instrument with Turtle Wax (because we use auto polyurethane).

What if I scratch my instrument?

Polished finish – You can buff it out and re-polish with Mothers Billet Polish.

Anodized finish - While anodized finishes are difficult to scratch, if you do scratch the finish, the only solution is to have your instrument re-anodized.

Powder Coated finish – While powder coating is difficult to scratch, if you do scratch the finish, the only solution is to have your instrument re-powder coated.

Acrylic – Acrylic can be re-polished if scratched.

Chrome finish – While chrome is very difficult to scratch, if you do scratch the finish, it is nearly impossible to buff out and will most likely need to be re-chromed.

Painted finish -

How do I order an instrument?

How long is the current wait time for an instrument?

Regular and Signature instruments have a wait time starting at 9 months (depending on finish choice) from the time of deposit and customer-approved invoice until completion.

Custom ordered instruments have a wait time starting at 12 months from the time of deposit and customer-approved invoice until completion.

What if I change my mind after I order? Is my deposit refundable?

In order to keep our wait times accurate and in fairness to all customers, if you change your mind after you have submitted your deposit and approved your invoice, you will be re-invoiced and your wait time will restart at the time of re-invoicing.  You will also be charged a fee for re-invoicing and any cost incurred on items EGC has already acquired for your original purchase.  Your deposit in not refundable, but may be transferred to an updated order.

Is import duty included in the price of the instrument?

No. All taxes/duties are the responsibility of the purchaser.

Is there a warranty?

Why have Custom Orders been split off from your other models?

Even though they are interesting to make, the custom designs take up a large amount of time in development and production. After 11 years of producing many of the highest quality custom instruments, Kevin has a broad base of design knowledge and expertise from which he is willing to work with anyone to develop a custom design, but we will no longer be doing so for such low prices. 

How did you choose which instruments to offer as Classic versus Custom models?

In our EGC Classic line of instruments we have provided a variety of our most regularly ordered models from which you can choose and semi-customize to your tastes. All other instruments you have seen created by EGC over the years will still be available through our EGC Custom line, but they will be offered as custom models and priced accordingly.

Why have you increased your prices?

EGC has not increased the prices of instruments since 2003. The current (2014) prices of our models reflect the inflation that has occurred during that time. Kevin has been very committed to keeping prices as low as possible over the years.  EGC was partially conceived because he could no longer afford the instruments that he loved to play.  His solution was to build his own instrument. We are still committed to keeping our prices as low as possible, but as our prices have stayed the same, our costs have not.  All of the people who we have to pay have raised their prices and we have kept ours the same.  This is not a sustainable model and we would like EGC to stay around for a long time.  We hope you understand and will continue to save up for the instruments you are planning to buy.

Do you offer endorsements?

No.

Do you offer discounts?

We do offer multi-instrument discounts if you order more than one instrument at a time.